Dear valued customer,

Thank you for shopping at Solo Boutique UAE. We appreciate your business and want to ensure you have a satisfactory shopping experience with us. We have outlined our refund policy below to address any concerns you may have regarding returns and refunds.

Refund Policy:

1. Eligibility:
– To be eligible for a refund, the item(s) must be purchased directly from our online store at www.soloboutique.ae.
– The item(s) must be unused, unworn, and in their original condition with all tags and packaging intact.
– A valid proof of purchase, such as an order number or receipt, is required to process a refund.

2. Refund Period:
– We accept refund requests within 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund.

3. Refund Process:
– If you are eligible for a refund and your request falls within the specified period, please contact us at info@trendela.shop with the subject line “Refund Request” to initiate the process.
– Provide your order number, the reason for the refund, and any additional relevant information in your email.

4. Inspection and Approval:
– Once we receive your refund request, we will inspect the returned item(s) to ensure they meet the eligibility criteria mentioned above.
– After approval, we will process your refund within [X] business days. The refund will be issued using the original payment method used for the purchase.

5. Non-Refundable Items:
– The following items are non-refundable:
– Gift cards and vouchers.
– Intimate or sanitary goods, such as swimwear and lingerie, for hygienic reasons.
– Items marked as final sale or clearance.

6. Shipping Costs:
– Shipping costs for returning the item(s) for a refund are the customer’s responsibility unless the return is due to an error on our part.

7. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us immediately at info@trendela.shop, providing details and images of the issue.
– We will arrange for a replacement or issue a refund, including any shipping costs incurred.

Please note that our refund policy may be subject to change without prior notice. We recommend reviewing the policy before making a purchase.

If you have any questions or require further assistance, do not hesitate to reach out to us. Our team is here to help you.

Thank you for choosing Solo Boutique UAE for your shopping needs. We look forward to serving you again soon.

Best regards,
Customer Service Team
Solo Boutique UAE
Email: info@trendela.shop
Website: www.soloboutique.ae